Time: We have a 30 days return policy, which means you have 30 days after receiving your item to request a return. If 31 days have gone by since you received the item, unfortunately, we can’t offer you a full refund or exchange.
This Returns Policy applies to all purchases made through our website accept the return of products that were shipped out by us and if the item is damaged, defective or in wrong specification, and if there is a case of missing parts of order.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Additional non-returnable items: Gift cards, downloadable software products, some health and personal care items.
To start a return, you can contact us at [email protected] within 30 days from the arrival date. We are willing to assist you as long as you reply and follow our requests but if you did not reply to us within 3 days from our last email and 30 days passed, your request will be rejected.
Please carefully follow our return process to minimize any delays:
1. Describe the problem with your item in detail: What happened? When? How? Please also state your full order number and product code (SKU number).
2. Tell us what steps you have already taken to resolve the issue.
3. Provide the item code indicated on the outer packaging.
4. Send a clear photo or video showing the defect(s); these should be taken under good lighting.
NOTE: Photos/videos should ideally be clear and focused, taken under good lighting conditions, and from a close to medium distance. This allows us to identify and verify the issue(s). We will always do our very best to help you. Thank you in advance for providing all the information stated above.
We’ll notify you of the approval or rejection and the details on how to proceed the return via email. Please note that items sent back to us without first requesting a return will not be accepted.
2/ Refunds (if applicable)
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method.
Most financial institutions will take an average of 3-5 business days to process the refund, however, it could take longer.
-PayPal refunds may take up to 48 hours to process and appear in your account.
-Credit card refunds will take between 7-14 business days to appear in your account. This delay depends entirely on your credit card company and any intermediaries. Please allow up to 14 business days for your financial institution to reflect the refund on your statement prior to contacting us. For more information, we recommend contacting your credit card provider.
- The shipping fee for returning the product back will be paid by the customer and is non-refundable
- During the return shipping, the customer is responsible for any and all customs charges, duties or tariffs during the items return to our warehouse. In these cases we will deduct the customs fees from your authorized refund amount.
- Petesplacecabin will by default resend the item to the customer via Flat Rate Shipping. If the customer wants to utilize a faster shipping method, the relevant shipping fee is applicable.
- In case of any misuse, any and all repairs, accessories and shipping fees, both ways, are fully the customer’s responsibility and are at their own expense.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]
3/ Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email.
All customers are responsible for their own return shipping costs. We recommend that you send your return with a tracking option via USPS, UPS or FedEx insured parcel post because We will not be responsible for lost return
We do not refund Shipping fee. You must pay 5% transaction fee
We do not accept returns or exchanges if
The item(s) have been worn or washed
The item(s) have been altered in any way
The item have been defective from the original and salable condtion, unless the condition is our fault
The item(s) do not have the original tags on them
The item(s) were a Final Sale item.
If you have any other queries, please feel free to email us at [email protected]